Examples of Customer feedback - Genesis Watchmaking Official Website

Go to content

Main menu:

Examples of Customer feedback

138 comments

1 2 3 4 5 6 7 8 9 10 11 12 13 14 >>
Paul R
2018-05-23 13:49:41
Duncan has recently repaired a smashed crystal and carried out a full service on my wife's Ladies Datejust 69178. The turnaround time was very impressive and I was kept informed at every stage. The gold case and president bracelet mark easily and were looking a little tied. The watch was returned looking like new with the matt and polished finishes revitalised, not an easy thing to achieve. I would definitely recommend Genesis and will be using them for my other watches.
Mark Davis
2018-05-12 15:27:05
Duncan serviced my Omega Seamaster Co-axial. It was running very poorly beforehand, with virtually no reserve power. Now it is running as if it was new. The complete service came to £315 which included replacement parts, which is very good value for money. Excellent communication throughout and a full report including timing measurements were provided at completion. I have no hesitation in recommending Duncan for servicing this model of watch.
Jon Webster
2018-04-20 13:19:09
Duncan recently serviced my Omega Seamaster Professional Chronometer which hadn't been serviced since I bought it in 1999! The watch was gaining an hour every 24 hours but Duncan immediately identified the cause (hairspring had jumped out of position) & promptly fixed it. Duncan provided excellent communication by email on the progress of the service & details of the various timing checks they do before & after the service. I now have the watch back & it is as good as new having had a full service & bracelet/casing clean which has removed all the scratches from 18 years of daily wear. Excellent, professional & efficient service by Genesis & I totally recommend them. Just to add I won't be leaving it for another 18 years before the next service but I won't hesitate in using Genesis again.
Nick C
2018-03-20 15:09:24
I had my Rolex Milgauss GV serviced by Duncan. It was overdue for a service, was stopping when I took it off and losing time badly. I wear it 24/7 and it looked quite tired. After the service, it's running better than ever and looks immaculate. Duncan responded to every contact within a few hours and provided excellent communication throughout, including performance testing figures after the service. The time from initial contact to receiving my watch back was 15 days. I will definitely be sending it back for its next service.
Tom
2018-03-01 16:12:25
Duncan serviced an Omega Constellation Manhattan (circa 1986) handed down to me from my late father-in-law. It is of huge sentimental value to the family but had lain untouched for several years. Duncan did a superb job, providing a full service and replacing the worn strap. Communication and feedback throughout was excellent and I wouldn't hesitate to recommend Genesis to others in future.
Maurizio
2018-02-22 16:34:07
Duncan serviced my Tag Heuer Monaco. Is now running great. Service was very efficient and communication good. Will definitely be using Genesis again.
Derek Don
2018-02-06 12:33:47
Genesis serviced my Rolex oyster and were prompt, attentative and professional. Duncan provided detailed and interesting performance data before and after the service to clearly explain the works carried out. The overall experience was excellent and the watch was serviced and returned within a week. I have no hesitation in recommending Genesis and will use them again.
Dominic
2018-01-08 21:48:02
I recently sent my Tag Heuer Monaco to Duncan after I managed to chip the sapphire crystal lens.
From the very beginning Duncan's communication was excellent and he managed to order the new parts over the Xmas period and have the watch back to me early in the new year. Along with the full case refurb I can honestly say my watch looks better than it did when I first bought it.
I wouldn't hesitate to recommend Genesis and will definitely be using them again in the future.
Steven
2018-01-07 09:28:58
I would like to thank Duncan and Genesis watchmaking for servicing my watch. It’s the second time that they have serviced the watch and it has come back like new and running very well. Very good communication and a short turn around. I would have no hesitation in recommending Genesis
Anthony
2017-12-14 22:16:30
I recently contacted Duncan at Genesis to enquire about a service on my Tag Monaco (cw2111). From the very start the communication, helpfulness and speed of response was absolutely first rate and this level of service continued throughout the whole process. I'm delighted to have the watch back running as it should and a cannot recommend Duncan highly enough.
1 2 3 4 5 6 7 8 9 10 11 12 13 14 >>
Back to content | Back to main menu