Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

122 comments

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Austin
2017-08-02 17:57:58
I have an early Rolex GMT Master which was in much need of a service to rectify poor timekeeping and a damaged winding mechanism and plexiglass. Duncan recently carried out the service and I have been using the watch daily ever since. I am really pleased with what he has achieved. The timekeeping is now very impressive, especially given the age of the watch and the 1036 GMT calibre movement, and it is now a reliable and useable watch. Great service, excellent communication, with detailed explanation of the work undertaken. Thanks once again Duncan - I will be using your services again in the future.
Si
2017-07-05 14:20:39
First class service from start to finish. Duncan managed to turnaround the full service of my wife's Omega Constellation within a week of receiving it and at a cost which would logically be well below service of the watch at Omega. My brother referred me to Duncan a year ago after I was quoted a ridiculous sum on a Seamaster watch repair. I am glad that he did, as I wouldn't go anywhere else now.
Neil Hinton
2017-07-05 10:25:07
My watch [Tag Heuer Aquaracer] arrived safely yesterday. This was no surprise given the great care you had taken to package it!
Your enclosure of the test report and old seals was most professional and reassuring.
I am very pleased to have my watch back on my wrist and in such good fettle.
Your speed and standard of service is exceptional. Many thanks.
Kind regards Neil
[email re-posted as feedback with clients permission Genesis Admin]
Justin
2017-06-23 12:50:13
Just had my Tag Aquaracer back from Genesis which needed a new battery.
Turn-a-round was just over a week and Duncan kept me updated throughout the process.
Watch came back in the same condition as sent (albeit now working). Paperwork included the waterproof test results, 1 year water proof certificate and even the old parts (battery, seals and Crown stem).
Great service and sincerely recommend.
M Hambleton
2017-06-20 13:00:31
(Tag Heuer) "Watch just arrived back safe and sound, and looking as good as new. One of the reasons I got in touch was the number of positive testimonials I read about you online; throughout this entire process, from the first time we communicated through to receiving the watch back, you've lived up to everything I read. You've been brilliant. Thank you."

[private email posted with customers permission. genesis admin]
Jim Ussher
2017-06-08 09:27:32
Seamaster 2254.50 sent for hairspring correction. Watch delivered to Duncan on the morning, repaired with accompanying video, and returned the following morning. Superb customer service once again. Many thanks Duncan!
Nigel H
2017-06-07 11:05:42
1956 Tudor dress watch - mechanism serviced - case polished - new glass and strap - very satisfied with the whole process and the end result.
Clear and prompt communications.
A great example of how to conduct internet business successfully.
Thanks.
Simon Rushmere
2017-05-31 16:31:53
I sent my Tag for inspection and repair to Genesis and the whole experience from beginning to end was as smooth as can be. Duncan's professionalism shines though at every turn. Couldn't be faulted. Highly recommended.
Paul Harding
2017-05-24 10:01:46
I recently had my Rolex Sub 16610 strap repaired & refurbished by Duncan and was so very happy with the results.

The communication throughout he process was exemplary & the service provided was first class. The watch arrived back in excellent condition within a very short amount of time - & all for a very reasonable cost.

Highly recommended.
D Macleod
2017-05-16 10:21:47
I received the Datejust and Air-King this morning. Very happy, both with the service results and the improved appearance, and that you clearly communicated work progress and cost options throughout the process. Your answers to any questions I asked always seemed to come within an hour of my sending an email! All very smooth and efficient, and I was delighted also with the time it took both to service and obtain the necessary replacement parts from Rolex.
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