Examples of Customer feedback - Genesis Watchmaking Official Website

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Examples of Customer feedback

119 comments

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Justin
2017-06-23 12:50:13
Just had my Tag Aquaracer back from Genesis which needed a new battery.
Turn-a-round was just over a week and Duncan kept me updated throughout the process.
Watch came back in the same condition as sent (albeit now working). Paperwork included the waterproof test results, 1 year water proof certificate and even the old parts (battery, seals and Crown stem).
Great service and sincerely recommend.
M Hambleton
2017-06-20 13:00:31
(Tag Heuer) "Watch just arrived back safe and sound, and looking as good as new. One of the reasons I got in touch was the number of positive testimonials I read about you online; throughout this entire process, from the first time we communicated through to receiving the watch back, you've lived up to everything I read. You've been brilliant. Thank you."

[private email posted with customers permission. genesis admin]
Jim Ussher
2017-06-08 09:27:32
Seamaster 2254.50 sent for hairspring correction. Watch delivered to Duncan on the morning, repaired with accompanying video, and returned the following morning. Superb customer service once again. Many thanks Duncan!
Nigel H
2017-06-07 11:05:42
1956 Tudor dress watch - mechanism serviced - case polished - new glass and strap - very satisfied with the whole process and the end result.
Clear and prompt communications.
A great example of how to conduct internet business successfully.
Thanks.
Simon Rushmere
2017-05-31 16:31:53
I sent my Tag for inspection and repair to Genesis and the whole experience from beginning to end was as smooth as can be. Duncan's professionalism shines though at every turn. Couldn't be faulted. Highly recommended.
Paul Harding
2017-05-24 10:01:46
I recently had my Rolex Sub 16610 strap repaired & refurbished by Duncan and was so very happy with the results.

The communication throughout he process was exemplary & the service provided was first class. The watch arrived back in excellent condition within a very short amount of time - & all for a very reasonable cost.

Highly recommended.
D Macleod
2017-05-16 10:21:47
I received the Datejust and Air-King this morning. Very happy, both with the service results and the improved appearance, and that you clearly communicated work progress and cost options throughout the process. Your answers to any questions I asked always seemed to come within an hour of my sending an email! All very smooth and efficient, and I was delighted also with the time it took both to service and obtain the necessary replacement parts from Rolex.
Mark
2017-05-02 11:37:35
I found Genesis on a watch enthusiast forum after searching for some specialist assistance for my 1994 TAG 4000 that had laid unusable in a drawer for years. Duncan's communications were prompt and knowledgeable which gave me a lot of comfort before handing over my watch. During the repair process his updates and communication was once again prompt and helpful. The work was carried out at a very reasonable cost and comes with the assurance of a 1 year guarantee. I have no hesitation in recommending Genesis based upon my positive personal experience and will be making it my first choice should I need assistance with any watch repair in the future.
Allan
2017-04-20 09:48:40
Sent my 20+yrs TAG in for service and Duncan worked his magic and it almost looks like it did in 1989.Identical result to all the watches we have sent to Duncan.Just send your watch to Duncan he will keep you informed and sort the rest.
Jim Blevins
2017-03-02 14:15:56
Sent in a 10-year old Tag Heuer Aquaracer (WAF1110) for a battery replacement, reseal and refurbishment. Haven't exposed the watch to conditions that test the seal yet but everything else is stellar. The watch runs accurately (again), and to the untrained eye the watch looks indistinguishable from how it looked when new. The proprietor stayed in touch through the process and the final cost was very reasonable. Would strongly recommend without hesitation.
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